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VOL. 6, ISSUE 4 (2024)
Legal protection of consumers regarding electronic product warranties based on law number 8 of 1999 on consumer protection in Indonesia
Authors
Fithry Khairiyati, Sugeng Samiyono, Semuel Walangitan
Abstract
The provision of warranties for products primarily aims to assure
consumers that the business guarantees the quality of the electronic goods sold
and is responsible for ensuring they are free from defects or hidden damages.
If defects occur, provided they are not due to consumer error, the business
must repair or replace the product, or offer a refund equivalent to the
purchase price, depending on the type of warranty (official or store warranty).
Warranties in electronic goods sales serve as after-sales service that
guarantees consumer protection. Legal protection for consumers regarding
electronic goods sales is outlined preventively in Law Number 8 of 1999 on
Consumer Protection and in the Regulation of the Minister of Trade of the
Republic of Indonesia Number 19/M-DAG/PER/5/2009 concerning Registration of
User Manuals and Warranty Cards in Indonesian for Telematics and Electronics
Products. These regulations hold businesses accountable for any consumer loss
caused by defective products, in line with the provided warranty. This study
examines the legal protection of consumers purchasing electronic products under
warranty, based on Law Number 8 of 1999 on Consumer Protection, and the legal
consequences of non-compliance with this law. Using a descriptive-analytic approach
and a normative juridical method, this research analyses legal theories and the
application of relevant regulations. It concludes that businesses have not
complied with Article 7(e) of the law, and have breached their own warranty
terms. Consumers may pursue legal action through both litigation and
non-litigation avenues.
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Pages:1-5
How to cite this article:
Fithry Khairiyati, Sugeng Samiyono, Semuel Walangitan "Legal protection of consumers regarding electronic product warranties based on law number 8 of 1999 on consumer protection in Indonesia". International Journal of Law, Policy and Social Review, Vol 6, Issue 4, 2024, Pages 1-5
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