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VOL. 7, ISSUE 3 (2025)
Legal Protection for Consumers of Refilled Gallon Water Contaminated with Bisphenol A (BPA) in the Perspective of Law Number 8 of 1999 concerning Consumer Protection in Indonesia
Authors
Susanty Febriyanti, Nurhayati, Selviana Teras Widy Rahayu
Abstract
The demand for safe and reliable drinking
water for daily consumption is on the rise in Indonesia. However, groundwater
sources, a primary source of drinking water, are becoming increasingly scarce.
Additionally, the risk of contamination is growing, and consumer knowledge
about their rights to accurate, clear, and honest information regarding the
goods and/or services they consume remains low, putting consumers at a
disadvantage. Consumer protection in relation to drinking water hygiene and
sanitation is based on the Consumer Protection Law and Regulation No. 43 of
2014 concerning Hygiene and Sanitation of Drinking Water Depots. The
implementation of legal protection for consumers of refillable drinking water
depots does not comply with the regulations outlined in the Consumer Protection
Law No. 8 of 1999, leading to further problems upon closer examination. This
research employs a library research approach, analyzing various documents
related to the study. The author utilizes a normative legal research method
employing a statutory approach and a case approach, along with empirical legal
research involving field research. The findings indicate that consumer
protection for refillable drinking water is not adequately implemented.
Consumers continue to suffer at the hands of business actors in terms of
service and the quality standards of refillable drinking water. This lack of
effective protection stems from several factors: Low consumer awareness of
legal protection. Business actors' lack of understanding of legal protection
and the absence of business licenses and drinking water quality permits from
the Health Office.
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Pages:67-72
How to cite this article:
Susanty Febriyanti, Nurhayati, Selviana Teras Widy Rahayu "Legal Protection for Consumers of Refilled Gallon Water Contaminated with Bisphenol A (BPA) in the Perspective of Law Number 8 of 1999 concerning Consumer Protection in Indonesia". International Journal of Law, Policy and Social Review, Vol 7, Issue 3, 2025, Pages 67-72
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