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VOL. 6, ISSUE 2 (2024)
Protection of financial services sector consumers against the use of standard clauses in Indonesia banking agreements
Authors
Dian Fitriana, Neni Sri Imaniyati, Yeti Sumiyati
Abstract
The use of standardized clauses in banking agreements has become a
major concern in the context of consumer protection in the financial services
sector. Standard clauses often contain provisions that tend to benefit banks
and can have a detrimental impact on consumers. This research aims to explore
consumer protection in the financial services sector related to the use of
standard clauses in banking agreements. In the context of business, especially
in the financial services sector, standard clauses are a very important part.
The purpose of this research is to reveal how the standard clause can affect
consumer protection in banking transactions. This research uses a normative
legal approach, which focuses on analyzing the application of principles and
rules contained in positive law. In this context, normative legal research aims
to explore and understand more deeply legal materials that contain norms
relevant to this study. The results show that the development of the financial
services sector, especially in the banking industry, shows that consumer
protection is increasingly becoming a complex issue. One of the important points
is the application of standardized clauses in banking agreements. These
standardized clauses have a significant impact on consumer rights and
obligations, especially in the context of credit agreements. Although
juridical, the regulation related to standard clauses has been regulated in the
consumer protection law, in reality, there are still credit agreements
containing standard clauses that are contrary to the rights and obligations of
customers as creditors.
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Pages:95-100
How to cite this article:
Dian Fitriana, Neni Sri Imaniyati, Yeti Sumiyati "Protection of financial services sector consumers against the use of standard clauses in Indonesia banking agreements". International Journal of Law, Policy and Social Review, Vol 6, Issue 2, 2024, Pages 95-100
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